What it handles
Inbound customer messages, consent posture, session/template checks, message records, escalations, and handoff notes.
Dovanix Atlas module
Channel Inbox
Bring WhatsApp, voice, email, SMS, and web form requests into one audited inbox so the team can see every customer signal before it slips.
Human control
Human handoff stays explicit. Outbound replies can be blocked until policy, consent, and template checks pass.
Works with
WhatsApp Cloud, OpenClaw sandbox, voice transcript intake, email, SMS, and forms.