WhatsApp RFQ09:42
Need 40 sheets fire rated board.
Certificate requested. Delivery slot this week.
Dovanix Atlas for owner-led SMB operations
AI operating system for SMBs selling across the world.
Start with Channel Inbox, Sales Agent, Quote/RFQ, Procurement, Service Booking, Commerce/Ops, or Owner Intelligence. Each module solves a real workflow: capture requests, draft quotes, chase follow-ups, coordinate suppliers, manage orders, and show owners what needs action.
Human approval
Consent-aware messaging
Module-by-module rollout
Audit trails by default
Operations cockpit
Live orchestration across modules, channels, and approvals
Live
3 approvals
Voice transcript09:47
Customer asks for stock and best price.
Voice note normalized into a quote-ready request.
Email enquiry10:05
Bulk order for gloves and kitchen mats.
Matched to catalog, GST estimate, and follow-up cadence.
Web form10:12
New equipment supplier request.
Owner review needed before supplier outreach.
Central orchestration
Route every signal into the right module.
Policy checks, confidence scores, approval gates, and audit events run before customer send.
Quote/RFQDraft
Quote draft created
S$2,053.20 incl. GST, valid 14 days.
ApprovalGate
Approval required
Price mismatch and compliance certificate flagged.
Sales AgentScheduled
Follow-up scheduled
Day 1, day 3, and day 7 copy prepared.
ProcurementSupplier
Supplier RFQ routed
Vendor comparison ready for owner approval.
Owner brief
Updated
Audit events
20 logged
Outbound mode
Policy checked
Modules you can deploy one by one.
Each module has a clear job, a clear owner, and a clear workflow. Start with the pain that is most expensive today, then add the next module when the team is ready.
Channel Inbox
Unify WhatsApp, voice, email, SMS, web forms, consent controls, session rules, and channel audit events.
Session controls
Template checks
Audit log
Works with
WhatsApp
Voice
Email
SMS
Sales Agent
Capture, qualify, follow up, and recover revenue from every channel without removing the owner from key decisions.
Lead scoring
Stale lead recovery
Owner action center
Works with
WhatsApp
Email
SMS
Voice
Quote/RFQ
Parse inbound RFQs, PDF/Excel/catalog data, quote drafts, price uncertainty, spec mismatches, and sendable quote documents.
Catalog matching
Approval gates
Uncertainty detection
Works with
PDF
Excel
Catalogs
Email
Procurement
Send supplier RFQs, compare vendor quotes, capture purchase approvals, chase suppliers, and ingest invoices or documents.
Supplier RFQs
Vendor comparison
Purchase approvals
Works with
Email
PDF
WhatsApp
Service Booking
Coordinate appointments, reminders, reschedules, no-show recovery, and clean service handoffs for teams that run on calendars.
Reminders
Reschedules
No-show recovery
Works with
Voice
SMS
WhatsApp
Commerce/Ops
Manage catalogs, inventory, price lists, order lifecycle, payments, dispatch, and the accounting connector boundary.
Inventory
Payments
Tally boundary
Works with
Catalog
Orders
Accounting
Owner Intelligence
Turn live workflow signals into daily briefs, revenue-at-risk, module ROI, unresolved approvals, and next-best actions.
Daily brief
Revenue at risk
Performance signals
Works with
All modules
Approvals
Audit trails
From first message to closed order.
A staged operating flow with timestamps, confidence scores, and human-in-the-loop moments where the software refuses to guess.
Customer message
WhatsApp RFQ arrives with item, quantity, timing, and delivery context.
AI qualification
Catalog match, buyer intent, and missing details are logged before quoting.
Quote draft
GST estimate, quote validity, payment terms, and printable quote are generated.
Human approval
Needs approval: price mismatch. Low confidence: unknown SKU. Escalated to owner.
Follow-up
Day 1, day 3, and day 7 follow-ups wait for policy checks and owner rules.
Order/procurement
Supplier RFQ and vendor comparison start when stock or pricing requires backup.
Owner dashboard
Revenue-at-risk, approvals, stale leads, and ROI roll into the daily brief.
Regional settings support the modules. They are not the pitch.
When a customer needs a module configured for a market, Dovanix Atlas can adapt currency, tax labels, opt-out posture, channel availability, and audit-ready records without changing the core workflow.
Singapore SGD
SGD, GST-ready labels, PDPA/DNC-aware messaging posture, WhatsApp-first owner approvals, and quote exports.
Australia AUD
AUD, GST labels, direct marketing opt-out posture, quote approvals, and regional channel preferences.
India INR
INR, GST/Tally connector boundary, DPDP-aware consent posture, supplier follow-ups, and owner dashboards.
Europe EUR/GBP
EUR/GBP, VAT labels, GDPR-aware data controls, exports, deletion posture, and audit-ready consent records.
USA USD
USD, sales tax labels, CAN-SPAM/TCPA-aware outreach posture, opt-out workflows, and send policy checks.
Compliance settings require customer-specific configuration and legal review. Dovanix Atlas supports consent-aware, audit-ready workflows, but does not claim out-of-the-box legal compliance.
Not a chatbot. A modular operating suite with depth.
Compact SaaS surfaces for the work behind every customer reply: inboxes, action logs, approval queues, supplier comparisons, and owner controls.
Unified inbox
Every inbound channel becomes a structured lead, RFQ, task, or escalation.
WhatsApp RFQ from Kaki Bukit Engineering12 cable trays, 20 brackets
QuotedEmail from Jurong Fitout WorksCertificate requested
ReviewVoice transcript from Ubi Food EquipmentBest price today
ParsedAgent action log
Every automated step leaves evidence.
09:42 inboundRFQ captured from WhatsApp Cloud.
09:43 draftCatalog matched with 94% confidence.
09:45 gateCertificate review required.
Quote approval queue
Owners see what needs a human decision.
QT-SG-A42FPrice mismatch
GateQT-SG-B13CUnknown SKU
EscalateOwner brief
Daily summary of revenue-at-risk, unresolved approvals, and next-best actions.
Revenue at riskS$8.7k
Needs approval3 quotes
Stale leads4 accounts
Best next actionApprove Jurong quote
Module ROI14.2 admin hrs saved
Supplier comparison
Vendor quotes with confidence and approval notes.
Vendor A2 day lead time
S$1,880Vendor BCert included
S$1,940Follow-up scheduler
Prepared copy, policy checks, and owner timing rules.
Day 1Check quote fit and delivery options.
Day 3Stock moving reminder.
Day 7Close loop or mark lost.
Regional settings
Market-specific defaults without overclaiming compliance.
Currency
Tax labels
Opt-out posture
Data controls
Module entitlements
Roll out capabilities by team, tenant, or pilot scope.
SalesInbox + follow-up
OnOpsProcurement
PilotBuilt for serious SMB verticals.
Owner-led businesses with messy inbound channels, fast quote expectations, supplier dependency, and too much revenue trapped in follow-up debt.
B2B distributors and wholesalers
Pain
Distributor misses RFQs on WhatsApp and email during busy periods.
Modules
Channel Inbox + Quote/RFQ + Sales Agent.
Outcome
Replies faster, drafts quotes, and follows up automatically with approval gates.
Construction and building material suppliers
Pain
Specs, certificates, and delivery timing make every quote risky.
Modules
Quote/RFQ + Procurement + Owner Intelligence.
Outcome
Flags uncertain items, attaches review reasons, and keeps owner approvals visible.
Renovation and interior firms
Pain
Leads go cold while teams coordinate site visits, quotes, and supplier checks.
Modules
Sales Agent + Service Booking + Follow-up scheduler.
Outcome
Schedules next actions and recovers stale leads without sending outside policy.
Equipment suppliers
Pain
Pricing depends on stock, options, and vendor response times.
Modules
Quote/RFQ + Procurement + Commerce/Ops.
Outcome
Compares supplier quotes and escalates low-confidence pricing before sending.
Logistics brokers
Pain
Fast enquiries need structured intake, rate checks, and timely follow-up.
Modules
Channel Inbox + Sales Agent + Owner Intelligence.
Outcome
Captures every request and shows owners which opportunities are aging.
Service businesses and clinics
Pain
Bookings, reminders, and customer handoffs consume front-office time.
Modules
Service Booking + Channel Inbox + human-reviewed workflows.
Outcome
Coordinates scheduling and follow-up while sensitive decisions stay human-reviewed.
Trust, control, and policy checks by default.
Dovanix Atlas is designed for accountable business operations: approvals, consent posture, channel controls, audit logs, access boundaries, and tenant-aware data handling.
Approval and audit log
09:43 quote draftAI created QT-SG-A42F from WhatsApp RFQ.Logged
09:45 approvalHuman approval gate raised for price mismatch and compliance document.Required
09:47 outboundNo autonomous sending without policy checks and approved customer-ready copy.Blocked
10:20 follow-upDay 1 follow-up drafted with opt-out and channel session checks.Ready
Control matrix
Start with one module. Expand only when the workflow earns it.
Connect one channel, import one catalog, automate one workflow, prove ROI. Pilot-friendly setup for owners who want control before scale.